If your team uses Microsoft Teams but still relies on a separate app—or worse, a desk phone—for business calls, you’re not alone. Many businesses face the same challenges: disconnected tools, missed calls on the go, and limited mobile functionality.

That’s about to change.

One of the most-requested features from Microsoft Teams users is on its way—full mobile calling and messaging integration, powered by Elevate. Soon, your business phone system will be built right into the Teams mobile app, creating a seamless experience across all your devices. That means one app for messaging, meetings, and now, reliable voice calling—from anywhere.

What Is Elevate?
Elevate is KDI’s cloud-based communication and collaboration platform designed to simplify business communications, support remote and hybrid work, and keep teams connected—whether they’re in the office or out in the field.

Why Teams Users Are Asking for This
Until now, Teams users who wanted to make business calls from their mobile devices had to switch between apps or rely on limited calling functionality. This new enhancement eliminates that friction by delivering full mobile voice capabilities directly within Teams—something users have been asking for.

Who It’s For

  • Remote and hybrid employees who need full access to voice calling and voicemail on mobile

  • Field teams and sales reps who benefit from SMS/MMS and synced call history

  • Customer support and dispatch teams who rely on queues, call recording, or whisper/barge

  • Compliance-driven organizations that require message retention and searchable voice records

What’s Coming

  • Make and receive business calls directly in the Microsoft Teams mobile app

  • Sync call history seamlessly between desktop and mobile

  • Send and receive SMS and MMS messages from within Teams

  • Use advanced call management tools like whisper, barge, call recording, and auto-attendants

  • Access voicemail transcription and AI-powered call sentiment analysis

  • Archive calls and messages with a 30-day rolling history, upgradeable to 10 years

  • Maintain continuity—if Teams is ever unavailable, Elevate’s mobile app keeps you connected

Why It Matters
This upcoming feature brings together the mobility, control, and compliance of a full business phone system—right inside the collaboration platform your team already uses. It’s a seamless, scalable solution that helps eliminate silos, boost productivity, and improve communication across your organization.

Want to be the first to try it?
We’ll be announcing availability soon. If you’re interested in learning more or preparing your team for rollout, contact us and we’ll keep you in the loop.

WATCH VIDEO: Effortless Teams Archiving for SMS and Voice

Smarter tools. Better communication. That’s Elevate.