As businesses evolve to keep pace with a rapidly changing business environment, the business phones system has become an increasingly important cog at the heart of business operations. Even basic modern business phones systems provide centralized call management that allows businesses to: Manage inbound and outbound calls Route calls to specific departments Conduct conference calls [...]
For a long time, business phone systems were exactly what they sounded like—desk phones used to make and receive calls. Today, they do a lot more. Modern business communication platforms now combine calling, video meetings, messaging, mobile apps, collaboration tools, and AI-powered features into a single connected system. And for many businesses, that shift is [...]
Phone calls are still one of the most important ways businesses communicate with customers. Sales teams qualify prospects.Support teams resolve issues.Managers handle escalations and approvals. But once a call ends, the details of that conversation often disappear into scattered notes, incomplete summaries, or memory. Employees try to capture key points while speaking with customers. Managers [...]
Aston, PA - KDI Office Technology is pleased to share that our Director of Marketing, Lisa Richards, has been invited to join the Intermedia Marketing Advisory Board — a select group of marketing leaders from across North America who collaborate on industry trends, partner programs, and the future of cloud communications marketing. Intermedia created the [...]
Artificial intelligence isn’t the future — it’s here, and it’s changing the way businesses communicate and collaborate. During our recent KDI + Intermedia webinar, industry experts Tony Smythe, Director of IT Sales at KDI Office Technology, and Amy Byrd, Senior Partner Enablement Manager at Intermedia, shared how AI-driven unified communications can simplify workflows, boost productivity, [...]
