Case Studies

 

Working with Kevin Kelly (Kelly + Partners) is an absolute pleasure. His team is responsive, efficient, and always delivers high-quality results. Delivery is incredibly fast and their attention to detail is much appreciated by an industry that is constantly operating at a rapid pace. If you’re looking for a print company that combines speed with top-notch professional service, I highly recommend them.

KDI has been wonderful. They are so thorough and were patient as we transitioned to them for our copier/plotter needs. We liked them so much we are interviewing them to bring them in as our IT company! It was an absolute pleasure working with Susan Rosen and Jason Tomafsky!

We are very pleased with IMR Digital. It went very well and the final results is excellent. We are utilizing it daily. Thank you so much to all involved especially Christopher M. who worked with us daily until the project was complete. Blessings to all.

I have been a customer of IMR Digital for several years now. I have always received the best service, and customer service whenever I contact them.. For all my service needs, this is the place I trust.

We are currently working with IMR Digital on a very large, multiyear records digitization project. Chris, Stephanie, Anthony as well as the DocuWare team have been attentive, professional, responsive, and engaged throughout the process. The team that picked up and transported our records was always courteous, professional, and handled our records with such great care and attention.

Recently, my company hired IMR for two large scanning projects that required a lot of special attention. IMR, and Chris and Stephanie in particular, made the process easy and were extremely helpful in coordinating with our team every step of the way from pick up until drop off.

The Digital Conversion of documents of our association was handled by IMR DIGITAL with professionalism promptness, and diligence! I have no hesitation in doing business with them again in the future or recommending them to others.

I recently had IMR do some scanning work and was very happy with how easy the transaction was. Chris in sales and Stephanie provided great communication throughout. I was very happy with the process.

Thank you for your work. Our documents were imaged and indexed into the proper locations, based on how we identified the files on our folders. What could have been a legal headache for the municipality turned into a vindication of the scanning, conversion, and indexing system, as everything was located exactly where it should have been. Another great example of a top-quality scanning job!

I just looked through the scanned images you provided and the PDFs look great!!! I really like that the front and back are on the same page. More importantly, I really, really like when you open the box folder you can see the date, name, and subject all at once for a specific image. Thanks again and great job!

We are just about done reviewing the scanning [IMR Digital] did for us without any requests for a re-scan. We are VERY satisfied.

I am very pleased with the service that IMR Digital provided. Everything has been straightforward and positive. The files are not complicated by any additional software or format and that is just as we prefer it. I did not review every document, but what I did review all appeared to be scanned well and in order. The boxes were also returned in good shape. All of your employees that I dealt with were friendly and helpful. Many thanks.

Thank you and the IMR Digital team for all the work you did on our project. I went into the files and they look great. Everything looks good on my end. Thank you for all your help.

I received and reviewed the scanned records. You guys did an unbelievably good job. Please extend my thanks to the staff. I am so glad we used IMR Digital.

We have been working with KDI for several years now. We have always been given the highest level of customer service and fair pricing for our investments. I would recommend KDI for anyone looking to grow and help promote their business.

We happened upon KDI when we were forced to purchase a refurbished copier a long time ago. The copier wasn’t much, but KDI was and continues to this day to be STELLAR in their service, their response time and their training. And once we got rid of that refurb…they got us into a new machine on a great deal that suits our needs perfectly for our small firm. I would recommend KDI for ALL your copier needs!

Our firm has been working successfully with KDI for almost 20 years for our office technology needs. Their team takes the time to understand our needs and offer solutions that fit our budget. We’ve occasionally searched out alternate leasing solutions over the years but have found that in the end, the folks at KDI provide the best balance of product, innovation, service and support for our small business.

My agency uses KDI for their print management services. We have roughly 15 devices, including two bigger copiers. Since I have been working here, they have been consummate professionals. They’re always available whenever we need support, and they have been a great ally in ensuring that we are up and running as needed and expected. A big thank you to our representative over at KDI, Karen Gold!​

As the largest sporting venue in the state of Delaware, Dover International Speedway depends on our business machines to handle a diverse spectrum of jobs. It was clear from our very first meeting with the team from KDI that they were truly invested in helping us improve our productivity as a company. In situations where we need assistance, KDI’s response time gets the checkered flag. Over the years, KDI has always followed through and provided solutions to keep our business up and running effectively and efficiently. KDI is a great partner and we are proud to be associated with them.

KDI is a model for any business which looks to achieve excellence and a balance in professional delivery of service and equipment while also serving as a strong community partner. In addition, KDI’s Pink Ball Golf Tournament is an amazing and successful event in support of breast cancer research and cure. KDI people are true pros and excellent colleagues. I’m so happy to work with them in my role at Widener University.

Manually monitoring our 20+ printers’ toner level, data connection, and handling repairs took a great deal of my time and energy. KDI’s Managed Print Services has saved us 20% per month while giving me a seamless solution to this time-consuming task. In addition to the cost savings, they’ve simplified our printing, our supply replacement, gave us onsite service, and made it easier for our IT Department. I love their quick turnaround and that they take care of everything.

KDI has quickly risen as a key partner in the document needs of Bethanna. As a non-profit with a small IT team, KDI is always there to lend a hand; their flexibility and professionalism is outstanding. We are in a much better place with our copier fleet as well, and more recently with our smaller printers, THANKS to KDI’s work and service mentality.

KDI has been a fantastic partner for the Staten Island Yankees, providing us with first class equipment and first class service. When we decided to find a new Official Office Technology Provider, we were put in touch with KDI. Our representative worked with us each step of the way to ensure that we were able to get the right equipment to fit our needs. They really made the entire process very easy on us!

KDI is not looking for a sale but a long term partner. They took the time to listen to our needs and present an appropriate solution. From explaining the rollout to delivery and set up, KDI provided exemplary service every step of the way. They also worked with our MIS team to ensure everything was working correctly. The following day we were trained on our new equipment and upon leaving were told if we had any issues we could contact them directly and they would solve any problem. It is a credit to KDI to have such loyal and friendly staff.

The entire experience of updating our copier/printer proceeded seamlessly from the initial presentation on the new equipment and related cost savings, to delivery, connectivity, training, and subsequent IT support. Many of the new features will greatly improve processes in our office. The wonderful training and coordination of everything ensured we had no lag time throughout the process. The KDI team was efficient, knowledgeable, and friendly. It is a pleasure being their customer.

Thank you so much for shepherding us into the new IM C6000.  The UI is so much faster and is less complicated too. Those factors make the IM C6000 much easier to use. Also, thanks to KDI for being our office automation partner and to you for being a true professional Account Manager. It is the small things that you do that matter most to CFAR: keeping us up on newest trends, stopping by the office to see how we are doing even though our lease is not up for renewal and inviting us to the demo/showroom to take a look at what is coming next.

Our company uses KDI for all of our large printer needs (leases, maintenance, supplies).  Nancy Staub is our account rep and she provides excellent customer support.  She is extremely responsive, very friendly and quick to address any issues that may arise.  She monitors all open tasks related to on-site tech visits and supply orders to ensure everything is being done in a timely, efficient manner.  Nancy has exceeded our expectations and made printer management an easy process.

KDI customer service is without equal. The staff (especially Nancy Staub) is professional, knowledgeable and will do everything within their power to ensure their customer’s satisfaction!

I know that there are some demanding areas dealing with the business model but if I was to grade everything since I came on we have moved into the B+ range. That is taking all into consideration. As we both grow and cultivate the relationship there are going to be challenges. As long as we address them and come to an agreement there should not be any issues. Rob continues to go above and beyond for this agency and in my opinion should be Employee of the Month, Man of the Year or whatever designation your company equals to. He is an amazing man not just a rep. He does plenty for the community and our agency. You both have stepped up and done wonders for this account. Keep it up cause I sure can use vendors of your caliber.

I have been using a KDI copier for the past two years in my office, and have always been completely satisfied by its performance. It does an excellent job with whatever task I throw at it. Adam keeps in touch just enough to know that I am valued as a customer but also to not overwhelm me as my date to date is very demanding. I will be speaking to Adam again shortly to determine the appropriate solution for my office when we move to our new location at the end of 2018. I’m happy to recommend the services of KDI Office Technology.

CORA Services, Inc. was in the market for a new copier vendor in the spring of 2017. We reached out to several companies including KDI to provide proposals. We were thoroughly impressed by KDI’s professionalism, customer focus, and solutions orientation. KDI is a “tech forward” company that provides a range of technology solutions to improve efficiency and user experience. It is not just a “copier company”.   The team was sensitive to our business requirements and financial constraints and really worked with us to find a cost-effective package to meet our needs. The installation of the new units went smoothly, and our rep was extremely responsive throughout the process. The equipment itself requires little service or intervention from us because it notifies KDI directly when it needs supplies or service and to provide meter readings; our staff appreciates this new efficiency. One might expect for an Account Manager to be hands-off after the installation, yet ours continues to be attentive to our needs and helpful when questions arise. We feel that we have a true business partner in KDI and highly recommend them.

Shortly after I started here 2.5 years ago, we were in search of a new copier. Not only did KDI provide options for us, they also researched what would be most needed for our type of business. The best part, they even told us what we didn’t need for our type of business. Who does that? … KDI!! We purchased a machine that turned out to be perfect for our employees’ needs and our business, Then, about six months later, we go the same machine for the offices on our second floor! KDI also has a wonderful leasing program, should you need financing, Customer Service, and a good price, is how I normally choose a company to work with. I could not be more pleased with our products or the service we have received from KDI. It ‘s great to work with a company that actually wants to help you. And, not just in the “honeymoon” phase, but years down the road. I would highly recommend KDI for any of your office copier, printer, etc. needs.

Please accept this notice of my personal recommendation of Keystone Digital Imagining (KDI). For over the past year, KDI has worked tirelessly with myself and my company’s Finance division to outline and strategize my organizations printing needs, requirements and overall paper footprint for both the present and near future. They have been essential in making us aware of where our business model can and needs to be to better control our overall print spending and have given us a clear vision moving forward on this endeavor. Our company, after many years of service with a multitude amount of vendor partners, was looking for fresh start with a vendor partner that listened and understood our concerns and issues. KDI has excelled at this for PMN and we as a company look forward to continuing being business partners with them for many more years to come. KDI has been on point with everything my company has tasked them with in the past year. And the level of communication and interaction is both respected and appreciated. I believe without question that KDI can also be an asset and benefit to your company as well. Please feel free to contact me directly should you have any questions or concerns.

Have you ever been “sweet-talked” into leasing or purchasing a certain piece of office equipment only to be delivered another model completely? We have! Suddenly the salesman isn’t available or does not answer your frantic calls. Your boss is not very happy right now ….. This scenario will never happen with KDI! I highly recommend KDI for your office copier needs.

The company is all about the support after your purchase. Our machines work beautifully mostly, but without good support what does it matter what functions a machine can perform.

KDI’s service is reliable, efficient, and effective. We can count on same day service and skilled technicians to resolve any issue quickly. We are very impressed by the organization and the top-notch professionalism and personal care given to our account.

Ever since we started using KDI, we have had fewer problems and increased productivity. We send less work to outside print shops and can use the savings toward education and other programs. Your service technicians and IT engineers are always quick to respond and are very knowledgeable. KDI consistently goes above and beyond to ensure we have the correct mix of products to bring our mission and vision to fruition.

KDI technicians are always ready, accessible, and arrive in a timely fashion. Our representatives are very pleasant and easy to talk to. KDI has our best interest in mind and helps us to make choices that will most benefit the agency.

I wanted to commend KDI on an excellent job of providing quality equipment and prompt, efficient service at all of our campuses. Our teachers are demanding of our copying equipment and the Canons are workhorses! We know we can count on KDI to get the job done right and would recommend them highly to any school or non-profit organization.

As we reviewed my current needs, I was impressed how much KDI wanted to know about my business. Their concern was not with what kind of machine to sell, but what kind of machine was going to fit best within my environment and the type of work I do. Not only were we able to save money each month on service costs, but I learned new ways that my new machine could help to generate additional revenue. I really appreciate KDI’s consultative nature and responsiveness to questions and technical issues.

KDI’s proposal saved us the most money for the lease of our copiers while obtaining better service on each machine. We found our sales rep and technician to be exceptionally professional and quite competent. Their attitude toward customer service is a reflection of KDI’s commitment to service, dependability, and user-friendliness. We look forward to a long and rewarding collaboration together.

With the ever changing world of technology and the need to manage document flow within  our school district, KDI has always provided state of the art solutions. We have been particularly impressed with their ability to help us identify our specific needs and filling those requirements with the right systems and services. As a result, we now achieve new levels of productivity. Annual reviews of the meter counts and the evaluation of our service and supply needs have helped make cost effective recommendations possible. In addition, KDI’s service department is second to none with response times averaging less than 4 hours in most situations.

I was never more pleased with the gentlemen that installed our new copier – they could not have been more pleasant to work with. They went above and beyond what they were supposed to do.