Technology has certainly changed the way we communicate in business, but the telephone remains a constant in the day-to-day operations of the modern office. You’re sure to see a telephone on the vast majority of desks in any workplace you survey. However, while we still make phone calls in the course of doing business, the technology we use to facilitate these calls has changed drastically from the traditional landlines we’ve relied on since the 19th century.
Voice over Internet Protocol (VoIP) is a telecommunications solution that many businesses have adopted as an alternative to landline technology. As opposed to plain old telephone service (POTs)—which uses conventional telephone lines for connectivity—VoIP technology uses the internet to facilitate calls. It bypasses old-fashioned copper phone lines by converting the user’s voice into a digital signal, transmitting that signal over the internet as data. This technology provides a number of benefits that make the switch from POTs to VoIP a smart business decision. Here are a few of the advantages of a VoIP solution:
Lower Costs – Perhaps the biggest reason most businesses opt for VoIP over landlines is the notable cost difference. VoIP is significantly cheaper due to lower set up/installation, equipment, monthly service, and maintenance fees. Such an impact on a company’s bottom line makes VoIP an enticing option to cost-conscious organizations.
Mobility/Portability – The mobile workforce can be better accommodated with VoIP than old-school phone lines. Employees no longer have to be at their desk to access their office phone, as an internet connection or mobile device are all you need to make and receive calls via your business number.
Increased Functionality – VoIP solutions are feature-rich services that provide functionality landlines do not. This includes auto attendants, voicemail to text or email, video calling, automatic call redirection, and the ability to integrate with third-party tools and software, such as CRMs.
Scalability – Businesses need to be able to accommodate growth and change in order to survive. VoIP is a scalable communication solution that makes it easy and inexpensive to expand or contract to evolve along with your company.
Regardless of the size of your organization, you’re sure to reap the benefits from switching over from a traditional landline to a VoIP solution. Isn’t it about time you picked up the phone and inquired about making a change?
Contact KDI today to learn more.