Many companies proudly claim they offer the "Best service in the business," yet few have a concrete method to measure customer satisfaction. At KDI Office Technology, we believe that true excellence in service goes beyond claims—it requires reliable feedback mechanisms and continuous improvement. This is where the Net Promoter Score (NPS)® system comes into play, [...]
KDI is delighted to announce that (15) fifteen of their service technicians have been recognized among the very top Ricoh Dealer Technicians in the country by achieving the prestigious Ricoh Prestige Certification. "This is the highest level of attainment for service engineers within Ricoh’s RFG Circle of Excellence program. Nationally, 32 dealerships throughout the United [...]
As the world evolves, the most fundamental types of technology continue to be phased out. However, while the tech world has become more fast-paced and things like smartphones have permanently replaced everyday items like pagers, some components of technology still can't be replaced. For example, telephones. While there are certainly many updates that have reduced [...]
These days, there is not a business around that does not use IT hardware in some capacity to facilitate their daily operations. Some companies use basic hardware such as computers and their related accessories, while other companies, particularly those who operate online or heavily utilize data or technology, use far more advanced types of IT [...]
New software programs can have a tremendous impact on efficiency and productivity in your office. They offer exciting new features that can optimize your workflows, improve customer service, and make the lives of your employees easier. However, making the switch can be difficult; after all, change often comes with a learning curve, as well as [...]
