Phone calls are still one of the most important ways businesses communicate with customers. Sales teams qualify prospects.Support teams resolve issues.Managers handle escalations and approvals. But once a call ends, the details of that conversation often disappear into scattered notes, incomplete summaries, or memory. Employees try to capture key points while speaking with customers. Managers [...]
Aston, PA - KDI Office Technology is pleased to share that our Director of Marketing, Lisa Richards, has been invited to join the Intermedia Marketing Advisory Board — a select group of marketing leaders from across North America who collaborate on industry trends, partner programs, and the future of cloud communications marketing. Intermedia created the [...]
Artificial intelligence isn’t the future — it’s here, and it’s changing the way businesses communicate and collaborate. During our recent KDI + Intermedia webinar, industry experts Tony Smythe, Director of IT Sales at KDI Office Technology, and Amy Byrd, Senior Partner Enablement Manager at Intermedia, shared how AI-driven unified communications can simplify workflows, boost productivity, [...]
Switching your business communication system to Voice over Internet Protocol, or VoIP, is a smart move for any modern company. This technology transforms how your team connects, offering flexibility and advanced features that traditional phone lines simply cannot match. However, the market is filled with providers, and choosing the right one is critical to unlocking [...]
If your team uses Microsoft Teams but still relies on a separate app—or worse, a desk phone—for business calls, you’re not alone. Many businesses face the same challenges: disconnected tools, missed calls on the go, and limited mobile functionality. That’s about to change. One of the most-requested features from Microsoft Teams users is on its [...]
