When leaders think about employee morale, they often focus on culture, perks, or leadership style. But the everyday frustrations your team faces can matter just as much. One often-overlooked factor? Office equipment. Picture this: an employee heads to the printer with a time-sensitive document only to hit a paper jam, low toner, or an error [...]
When systems stall — whether it’s a copier jam, a server outage, or an approval bottleneck — most companies measure the impact in lost hours. But the real cost of downtime is much deeper. Waiting triggers uncertainty, frustration, and stress. Behavioral studies show that people perceive “unoccupied time” — like standing by while a printer [...]
Every business keeps a close eye on its big expenses — payroll, leases, technology investments. But what about the hidden costs that don’t show up on a line item? Small inefficiencies in daily workflows quietly drain productivity and profits. Like a slow leak in a pipe, they seem minor at first but compound over time. [...]
At KDI, we know how easy it is to take office equipment for granted—until it stops working. Copiers, printers, and multifunction devices may sit quietly in the background, but when they go down, the ripple effect is immediate: lost productivity, frustrated employees, and missed opportunities with clients. The truth is, waiting until something breaks is [...]
If your team uses Microsoft Teams but still relies on a separate app—or worse, a desk phone—for business calls, you’re not alone. Many businesses face the same challenges: disconnected tools, missed calls on the go, and limited mobile functionality. That’s about to change. One of the most-requested features from Microsoft Teams users is on its [...]
