GREAT ORGANIZATIONS HAVE A COMPANY CULTURE THAT STARTS AT THE TOP
At KDI this is no exception. Our president started in this industry as a field service rep and understands firsthand the challenges our customers face. As a result, we take great pride in the customer service and support commitment he has instilled in every facet of our business. This vision extends to our team and beyond; we are passionate about what we do and committed to putting our customers first. We also appreciate our roots and regularly give back to the community through KDI Cares Foundation.
ONE POINT OF CONTACT FOR ALL OF YOUR TECHNOLOGY NEEDS
From your initial purchase all the way through to billing, leases, account updates, supplies, and support, Customer Care is with you every step of the way. Our goal is to provide you with a satisfying experience and to meet or exceed your expectations. We are an experienced and knowledgeable team, trained to assist with any inquiries or concerns you may have.
Customer Care also offers equipment training on all of our multifunctional devices so you’re never left in the dark. And, every KDI customer receives a login to our Customer Care Portal, where you can easily:
- Request service calls.
- Order supplies.
- Submit meter readings.
- Auto-ship toner and obtain meter readings through Print Fleet.
From our team you can expect:
- An immediate acknowledgment notification of your email.
- A quick response from a team member.
- 24 hour completion time on all Service and Supply requests.
- 24 – 48 hour completion time for all Customer Care requests.
Customer Care is easily accessible. Your technology needs are only an email away.
Service Inquiries & IT Support:
All Other Inquires:
WE GUARANTEE SATISFACTION... PERIOD.
If for any reason you are not satisfied with the performance of your Ricoh, Canon, Lexmark or HP office equipment, and it cannot be repaired promptly and properly, the equipment will be replaced with the same or similar model having comparable features and capabilities at no charge to you. The term of our Total Satisfaction Guarantee is 5 years from the date your new equipment is delivered to you.
This guarantee applies to the original purchaser of a new Ricoh, Canon, Lexmark or HP equipment acquired from and continuously maintained by KDI, under and in accordance with the terms of a written Maintenance Agreement, Extended Warranty or a Cost-Per-Copy Program.
The Total Satisfaction Guarantee is an outgrowth of KDI's partnership with Ricoh, Canon, Lexmark, and HP Corporations, whose office products regularly achieve the highest ratings for customer satisfaction, reliability and value. It also demonstrates the unyielding commitment of Ricoh, Canon, Lexmark, HP and KDI to the total satisfaction of their customers.
4-HOUR GUARANTEED SERVICE & SUPPORT RESPONSE TIME
KDI will arrive at your location within 4 business hours of your service call. Our highly skilled technical staff are all factory trained and certified to work on the products that we offer. They carry with them a full complement of parts, as well as the most advanced technological tools available. Over 91% of our service calls are completed on the first visit.