Updated March 18, 2020
As the coronavirus (COVID-19) unfolds in our region, we want to share with you exactly what we are doing to ensure top-level and safe service for you and your employees. Here at KDI Office Technology, our commitment during the outbreak is to keep your office workflows moving forward while maintaining the safety and health of your staff.
First and foremost, KDI is open for business and has taken proactive measures to prevent the spread of the virus. Each of our team members has been educated about the gravity of this matter and the World Health Organization’s (WHO’s) basic protective measures. As a company, we are abiding by the Centers for Disease Control and Prevention’s (CDC’s) guidance for workplace safety to assure containment and to prevent exposure. Our delivery crews are abiding by our high-level sanitation protocol, and all equipment will be thoroughly sanitized before entering your business.
KDI is Committed to Service!
KDI anticipates service will remain intact throughout this pandemic.
Our first response to any customer service or IT-related issue will be to remote in by network or call in by phone to resolve the issue you are experiencing. Our success rate is relatively high utilizing these very safe methods.
If an onsite service call should be required, we ask that you share your organizations’ expectations or concerns with our onsite team member. When the service call is complete, we will wipe your machine down with disinfectant.
Equipment Deliveries, Set-Up & Training
All deliveries, set-up, and training will be conducted with numerous sanitary measures. All equipment will be thoroughly sanitized before entering into any facility. The delivery crew will also maintain the same, high-level sanitation protocol. Onsite delivery personnel entering your facility will be kept to an absolute minimum. We will make every effort to network connect your new equipment remotely. Equipment training can be conducted remotely or onsite if required.
Sales & Customer Meetings
KDI is currently equipped to remotely host any meeting with clients as needed. Effective immediately, we have implemented a Go-to-Meeting Strategy so appointments can be handled remotely. All paperwork will also be handled electronically via email eSign.
If you prefer an in-person meeting, we will limit the number of participants on our end to only those absolutely essential. If you are currently interacting with a KDI Representative, you will be informed of all meeting options.
To schedule a meeting, please contact your representative or call our office and we will help to plan accordingly. 800.537.4613
Work From Home Assistance
Many customers have requested help with developing their work from home strategies. KDI is more than capable of assisting any organization with products and services designed to facilitate employees working from home.
Some organizations have taken advantage of KDI Voice, a work-from-home strategy that gives our customers peace of mind by enabling employees to maintain strong communications with customers, partners, and internal resources while working remotely. This can be achieved with or without replacing your current phone system.
To assist you during this difficult time, KDI offers an excellent lease with zero payment for the first three months, no money down, and no security deposit.
We are taking this matter very seriously, as the health, safety, and wellbeing of our customers and team is our top priority. In the coming weeks and months, we will adjust our policies and practices if necessary, in accordance with the guidelines set by the WHO and CDC, as well as government-issued restrictions. Internally, we are set up and conducting business remotely wherever possible. We are also limiting employee social interaction.
Emergency contingency planning has also been completed internally. KDI is fully prepared to ensure continued support with minimal impact to our customers. We have taken very important, precautionary steps regarding Sales, Delivery, Service, and Onsite Training.
If we can help you in any way, please let us know. Feel free to reach out with questions or concerns through our KDI Customer Care email address: CustomerCare@kdi-inc.com. Our team is closely monitoring all customer inquiries and will respond promptly.
– Rick Salcedo, KDI Office Technology President/CEO