Modern Businesses Are Migrating to Unified Communications

Posted on 05/09/2019

Communication remains vital to businesses; they’re just using a variety of platforms these days to connect employees with co-workers, clients, and prospects. Utilizing all of these disparate tools can be cumbersome, inefficient, and overpriced. What if there was a way to combine all of your communications systems into one single, connected, cost-effective solution? There is: Unified Communications (UC).

Unified Communications is just that, a solution that unifies all of your various communications systems into one easy-to-use platform. One phone number connects your desk phone, computer’s communication tools, and mobile phone, which is also accessible across all of your devices. With UC, phone calls, instant messaging, emails,
text messages, video conferencing, voicemail, web conferencing, and more communication channels are all integrated with a single sign on, no matter your location. A UC solution changes the way your organization communicates and shares information, better facilitating collaboration, cost savings, and customer service all through a single provider. That’s why businesses are increasingly migrating to Unified Communications.

Here are some specific benefits your organization can expect to realize from a UC solution:

Improved collaboration and productivity – Modern employees don’t work exclusively from their desks. UC makes it possible for your staff to collaborate more effectively when out of the office by providing them the flexibility to easily communicate through a variety of channels regardless of their device or location.

Lower costs – Consolidating your various communication channels into one unified solution for a fraction of the price will provide significant cost savings for your business. Collaboration features such as web conferencing can help reduce travel costs as well.

Better customer service – UC provides a better line of communication with your clients, which is vital to any business. Having a wide variety of channels at your disposal makes it possible for customers to communicate with you on their own terms and reach you no matter where you are.

Improve the way your staff connects with clients and each other through a Unified Communications solution. Contact KDI today to learn more.

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