All Managed Service Providers (MSPs) are not equal, and something as critical to your business as its IT infrastructure cannot be entrusted to just anyone. Here are a few prerequisites to keep in mind during your search for and evaluation of an MSP partner.
Possesses the necessary experience and certifications – An MSP should have the knowledge and expertise to adequately manage your IT environment. Inquire about the experience of their staff, core areas of expertise, and industry certifications.
Is available when you need them – IT emergencies don’t abide by normal business hours—your MSP shouldn’t either. As your business depends on technology to function, it’s imperative an MSP offers 24/7/365 support to immediately address any issues regardless of the day or time.
Has a stellar reputation – Your MSP should have a proven track record of providing IT excellence. Ask candidates to demonstrate this in the form of references and case studies outlining how they solved particular problems for clients. Any reputable provider will be happy to provide them.
Utilize this checklist during your search to help identify the right MSP for your business.
The KDI Team welcomes you to include us in your MSP search. Contact your sale representative today or let us know you’d like to learn more about us HERE.