If for any reason you are not satisfied with the performance of your Ricoh, Canon or Lexmark office equipment, and it cannot be repaired promptly and properly, the equipment will be replaced with the same or similar model having comparable features and capabilities at no charge to you. The term of our Total Satisfaction Guarantee is 5 years from the date your new equipment is delivered to you.
This guarantee applies to the original purchaser of a new Ricoh, Canon or Lexmark equipment acquired from and continuously maintained by KDI, under and in accordance with the terms of a written Maintenance Agreement, Extended Warranty or a Cost-Per-Copy Program.
The Total Satisfaction Guarantee is an outgrowth of KDI's partnership with Ricoh, Canon and Lexmark Corporations, whose office products regularly achieve the highest ratings for customer satisfaction, reliability and value. It also demonstrates the unyielding commitment of Ricoh, Canon, Lexmark and KDI to the total satisfaction of their customers.
4 Hour Response Time
KDI will arrive at your location within 4 business hours of your service call. Our highly skilled technical staff are all factory trained and certified to work on the products that we offer. They carry with them a full complement of parts, as well as the most advanced technological tools available. Over 91% of our service calls are completed on the first visit.