KDI customer service is without equal. The staff (especially Nancy Staub) is professional, knowledgeable and will do everything within their power to ensure their customer's satisfaction!
Kitty Huntley - Panzano+Partners
Larry, thank you and Rob for the diligent hard work being done for the Oaks account. I know that there are some demanding areas dealing with the business model but if I was to grade everything since I came on we have moved into the B+ range. That is taking all into consideration. As we both grow and cultivate the relationship there are going to be challenges. As long as we address them and come to an agreement there should not be any issues. Rob continues to go above and beyond for this agency and in my opinion should be Employee of the Month, Man of the Year or whatever designation your company equals to. He is an amazing man not just a rep. He does plenty for the community and our agency. You both have stepped up and done wonders for this account. Keep it up cause I sure can use vendors of your caliber.
Christopher McDonald - Oaks Integrated Care
I have been using a KDI copier for the past two years in my office, and have always been completely satisfied by its performance. It does an excellent job with whatever task I throw at it. Adam keeps in touch just enough to know that I am valued as a customer but also to not overwhelm me as my date to date is very demanding. I will be speaking to Adam again shortly to determine the appropriate solution for my office when we move to our new location at the end of 2018. I'm happy to recommend the services of KDI and Adam.
Peter J. Kasper - Yards Brewing Company LLC
CORA Services, Inc. was in the market for a new copier vendor in the spring of 2017. We reached out to several companies including KDI to provide proposals. We were thoroughly impressed by Jeff and KDI’s professionalism, customer focus, and solutions orientation. KDI is a “tech forward” company that provides a range of technology solutions to improve efficiency and user experience. It is not just a “copier company”.
Jeff and his team were sensitive to our business requirements and financial constraints and really worked with us to find a cost-effective package to meet our needs. The installation of the new units went smoothly, and Jeff was extremely responsive throughout the process. The equipment itself requires little service or intervention from us because it notifies KDI directly when it needs supplies or service and to provide meter readings; our staff appreciate this new efficiency. One might expect for an Account Manager to be hands-off after the installation, yet Jeff continues to be attentive to our needs and helpful when questions arise. We feel that we have a true business partner in KDI and highly recommend both Jeff and KDI.
Christine Matulewicz - CORA Services, Inc.
Shortly after I started here 2.5 years ago, we were in search of a new copier. Not only did KDI provide options for us, they also researched what would be most needed for our type of business. The best part, they even told us what we didn't need for our type of business. Who does that? ... KDI!!
We purchased a machine that turned out to be perfect for our employees' needs and our business, Then, about six months later, we go the same machine for the offices on our second floor!
KDI also has a wonderful leasing program, should you need financing,
Customer Service, and a good price, is how I normally choose a company to work with. I could not be more pleased with our products or the service we have received from KDI.
It 's great to work with a company that actually wants to help you. And, not just in the "honeymoon" phase, but years down the road.
I would highly recommend KDI for any of your office copier, printer, etc. needs.
Jackey McConnell - D4 Creative
Please accept this notice of my personal recommendation of Keystone Digital Imagining (KDI), and our account manager, Adam Borota.
For over the past year, Adam and his fellow associates at KDI have worked tirelessly with myself and my companies Finance division to outline and strategize my organizations printing needs, requirements and overall paper footprint for both the present and near future.
They have been essential in making us aware of where our business model can and needs to be to better control our overall print spending and have given us a clear vision moving forward on this endeavor.
Our company, after many years of service with a multitude amount of vendor partners, was looking for fresh start with a vendor partner that listened and understood our concerns and issues. KDI has excelled at this for PMN and we as a company look forward to continuing being business partners with them for many more years to come.
Adam has been on point with everything my company has tasked him with in the past year and the level of communication and interaction back from him is both respected and appreciated.
I believe without question that KDI and Adam can also be an asset and benefit to your company as well.
Please feel free to contact me directly should you have any questions or concerns.
Michael Cruz - Philadelphia Media Network
Have you ever been "sweet-talked" into leasing or purchasing a certain piece of office equipment only to be delivered another model completely? We have! Suddenly the salesman isn't available or does not answer your frantic calls. Your boss is not very happy right now ..... This scenario will never happen with KDI! I highly recommend KDI for your office copier needs.
Janet Lipski - Trinity Evangelical Lutheran Church
The company is all about the support after your purchase. Our machines work beautifully mostly, but without good support what does it matter what functions a machine can perform.
Wendy Derr - Sweet, Stevens, Katz, & Williams LLP
The entire experience of updating our copier/printer proceeded seamlessly from initial presentation on the new equipment and related cost savings, to delivery, connectivity, training, and subsequent IT support. Many of the new features will greatly improve processes in our office. The wonderful training and coordination of everything ensured we had no lag time throughout the process. The KDI team was efficient, knowledgeable, and friendly. It is a pleasure being their customer.
Mary Ann Cresta - Tully Memorial Presbyterian Church
KDI's service is reliable, efficient, and effective. We can count on same day service and skilled technicians to resolve any issue quickly. We are very impressed by the organization and the top-notch professionalism and personal care given to our account.
Amy Horowitz - Law Offices of Dashevsky, Horowitz, Kuhn and Novello, P.C.
KDI has a great IT Department. They are very supportive which is critical to a non profit like ours. They go the extra mile for us again and again which has made the difference in keeping us up and running. Always respectful, courteous, and knowledgeable, their work ethic has been exceptional. It is always a pleasure to work with the KDI team.
Judy Petterson - Delaware Nature Society
Ever since we started using KDI, we have had fewer problems and increased productivity. We send less work to outside print shops and are able to use the savings toward education and other programs. Your service technicians and IT engineers are always quick to respond and are very knowledgeable. KDI consistently goes above and beyond to ensure we have the correct mix of products to bring our mission and vision to fruition.
Dario Bellot - Congreso | Pan American Charter School & Centro Estudiantes
KDI technicians are always ready, accessible, and arrive in a timely fashion. Our representatives are very pleasant and easy to talk to. KDI has our best interest in mind and helps us to make choices that will most benefit the agency.
Sandra Guinn-Styles - Children's Service, Inc.
I wanted to commend KDI on an excellent job of providing quality equipment and prompt, efficient service at all of our campuses. Our teachers are demanding of our copying equipment and the Canons are workhorses! We know we can count on KDI to get the job done right and would recommend them highly to any school or non-profit organization.
John Polk - Mastery Charter Schools
As we reviewed my current needs, I was impressed how much KDI wanted to know about my business. Their concern was not with what kind of machine to sell, but what kind of machine was going to fit best within my environment and the type of work I do. Not only were we able to save money each month on service costs, but I learned new ways that my new machine could help to generate additional revenue. I really appreciate KDI's consultative nature and responsiveness to questions and technical issues.
Raymond Zdradzinski - Keystone Instant Printing
KDI's proposal saved us the most money for the lease of our copiers while obtaining better service on each machine. We found our sales rep and technician to be exceptionally professional and quite competent. Their attitude toward customer service is a reflection of KDI's committment to service, dependability, and user-friendliness. We look forward to a long and rewarding collaboration together.
Mark S. Sahli - Church of the Immaculate Conception
With the ever changing world of technology and the need to manage document flow within
our school district, KDI has always provided state of the art solutions. We have been particularly impressed with their ability to help us identify our specific needs and filling those requirements with the right systems and services. As a result, we now achieve new levels of productivity. Annual reviews of the meter counts and the evaluation of our service and supply needs have helped make cost effective recommendations possible. In addition, KDI's service department is second to none with response times averaging less than 4 hours in most situations.
William H. Thompson - Board of Education, West Deptford Township Schools
KDI is not looking for a sale but a long term partner. They took the time to listen to our needs and present an appropriate solution. From explaining the rollout to delivery and set up, KDI provided exemplary service every step of the way. They also worked with our MIS team to ensure everything was working correctly. The following day we were trained on our new equipment and upon leaving were told if we had any issues we could contact them directly and they would solve any problem. It is a credit to KDI to have such loyal and friendly staff.
Brian Lisiecki - CORT, A Berkshire Hathaway Company
I was never more pleased with the gentlemen that installed our new copier - they could not have been more pleasant to work with. They went above and beyond what they were supposed to do.
Pam Smith - Holman Automotive Group
No doubt about it, Rick Salcedo’s background in service means he really understands my issues. And if I need to, I know I can call him directly. He’s that kind of company president.
Hugh Wheeler - The Nemours Foundation