The company is all about the support after your purchase. Our machines work beautifully mostly, but without good support what does it matter what functions a machine can perform.
Wendy Derr - Sweet, Stevens, Katz, & Williams LLP
With the ever changing world of technology and the need to manage document flow within
our school district, KDI has always provided state of the art solutions. We have been particularly impressed with their ability to help us identify our specific needs and filling those requirements with the right systems and services. As a result, we now achieve new levels of productivity. Annual reviews of the meter counts and the evaluation of our service and supply needs have helped make cost effective recommendations possible. In addition, KDI's service department is second to none with response times averaging less than 4 hours in most situations.
William H. Thompson - Board of Education, West Deptford Township Schools
KDI is not looking for a sale but a long term partner. They took the time to listen to our needs and present an appropriate solution. From explaining the rollout to delivery and set up, KDI provided exemplary service every step of the way. They also worked with our MIS team to ensure everything was working correctly. The following day we were trained on our new equipment and upon leaving were told if we had any issues we could contact them directly and they would solve any problem. It is a credit to KDI to have such loyal and friendly staff.
Brian Lisiecki - CORT, A Berkshire Hathaway Company
KDI's service is reliable, efficient, and effective. We can count on same day service and skilled technicians to resolve any issue quickly. We are very impressed by the organization and the top-notch professionalism and personal care given to our account.
Amy Horowitz - Law Offices of Dashevsky, Horowitz, Kuhn and Novello, P.C.
As we reviewed my current needs, I was impressed how much KDI wanted to know about my business. Their concern was not with what kind of machine to sell, but what kind of machine was going to fit best within my environment and the type of work I do. Not only were we able to save money each month on service costs, but I learned new ways that my new machine could help to generate additional revenue. I really appreciate KDI's consultative nature and responsiveness to questions and technical issues.
Raymond Zdradzinski - Keystone Instant Printing
I was never more pleased with the gentlemen that installed our new copier - they could not have been more pleasant to work with. They went above and beyond what they were supposed to do.
Pam Smith - Holman Automotive Group
No doubt about it, Rick Salcedo’s background in service means he really understands my issues. And if I need to, I know I can call him directly. He’s that kind of company president.
Hugh Wheeler - The Nemours Foundation
I wanted to commend KDI on an excellent job of providing quality equipment and prompt, efficient service at all of our campuses. Our teachers are demanding of our copying equipment and the Canons are workhorses! We know we can count on KDI to get the job done right and would recommend them highly to any school or non-profit organization.
John Polk - Mastery Charter Schools
KDI has a great IT Department. They are very supportive which is critical to a non profit like ours. They go the extra mile for us again and again which has made the difference in keeping us up and running. Always respectful, courteous, and knowledgeable, their work ethic has been exceptional. It is always a pleasure to work with the KDI team.
Judy Petterson - Delaware Nature Society
KDI technicians are always ready, accessible, and arrive in a timely fashion. Our representatives are very pleasant and easy to talk to. KDI has our best interest in mind and helps us to make choices that will most benefit the agency.
Sandra Guinn-Styles - Children's Service, Inc.
The entire experience of updating our copier/printer proceeded seamlessly from initial presentation on the new equipment and related cost savings, to delivery, connectivity, training, and subsequent IT support. Many of the new features will greatly improve processes in our office. The wonderful training and coordination of everything ensured we had no lag time throughout the process. The KDI team was efficient, knowledgeable, and friendly. It is a pleasure being their customer.
Mary Ann Cresta - Tully Memorial Presbyterian Church
Ever since we started using KDI, we have had fewer problems and increased productivity. We send less work to outside print shops and are able to use the savings toward education and other programs. Your service technicians and IT engineers are always quick to respond and are very knowledgeable. KDI consistently goes above and beyond to ensure we have the correct mix of products to bring our mission and vision to fruition.
Dario Bellot - Congreso | Pan American Charter School & Centro Estudiantes
Because of your work ethic and personality, we have all the confidence in the world in you and your ability to resolve our issues. Thank you for your great customer service.
Charles Moore - Inglis House
KDI's proposal saved us the most money for the lease of our copiers while obtaining better service on each machine. We found our sales rep and technician to be exceptionally professional and quite competent. Their attitude toward customer service is a reflection of KDI's committment to service, dependability, and user-friendliness. We look forward to a long and rewarding collaboration together.
Mark S. Sahli - Church of the Immaculate Conception
"Have you ever been "sweet-talked" into leasing or purchasing a certain piece of office equipment only to be delivered another model completely? We have! Suddenly the salesman isn't available or does not answer your frantic calls. Your boss is not very happy right now ..... This scenario will never happen with KDI! I highly recommend KDI for your office copier needs. "
Janet Lipski - Trinity Evangelical Lutheran Church